Report issues with product registration and user accounts

This form is for Focusrite and Novation product registration or account issues only, not technical support.

If you have a technical issue, you may find the solution in our Answerbase, if not, please complete the Answerbase contact form.

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Visit the Novation Answerbase

Please complete as much detail on the form below as possible to help us come to a speedy solution.

Language support message

Please note we provide support in English and German only. For support in other languages, please contact your local distributor.

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Details of Website Issues
Please add as much detail as possible regarding any issues you've had with your account page or product registration. E.g. include any errors messages shown and describe any steps taken before errors occured.
Your details
Please add your details
Your first name
Your last name
Product details
Details of any product you are registering
Please add the name of the product that you are registering
Please add the serial number of the product that you are registering
Please add any bundle code that you have. This will be on a card shipped with some products.
Your system details
Details about the computer or device that you are using
Please add details of the operating system of the device that you are using.
Please add details of the device you are using if it is not a Windows PC/Laptop or a Mac. E.g. iPhone, iPad, Android phone/tablet etc.
Please add details of the browser that you are using
Please add more details about type and version of browser. E.g. Internet Explorer 10, Firefox 13.0.1, Chrome Version 21.0.1180.89 etc.
Store Details